Delivering Happiness Book Summary By Tony Hsieh

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Delivering Happiness is an inspiring and powerful book written by Tony Hsieh, the CEO of Zappos.

It is an exploration of his remarkable journey to find a balance between career and personal mission.

The story also highlights how a different approach to corporate culture that puts customer and employee satisfaction first can lead to long-term success.

The main message of the book is the importance of following your passions while delivering true happiness to others.

By taking this approach, Hsieh explains how businesses can maximize their profits while also enriching lives with meaningful experiences.

It is an engaging read that will leave readers feeling inspired and motivated to make positive changes with lasting effects in both their professional and personal life.

Delivering Happiness

Book Name: Delivering Happiness (A Path to Profits, Passion, and Purpose)

Author(s): Tony Hsieh

Rating: 4.3/5

Reading Time: 11 Minutes

Categories: Corporate Culture

Author Bio

Tony Hsieh is a renowned American entrepreneur and venture capitalist, most notably known for his role as the CEO of

He's made a name for himself in the business world after selling his previous company, LinkExchange, to Microsoft for a whopping $265 million back in 1999.

Aside from the business accomplishments, Tony Hsieh is also well-known as the author behind Delivering Happiness - A Path to Profits, Passion, and Purpose.

In this book, he uses his own personal experience to provide readers with valuable lessons about creating a workplace culture that conveys happiness and passion into one's work.

By discussing topics such as customer service and embracing change, this book ultimately aims to teach readers how to cultivate a positive atmosphere for their future success.

Finding Your Passion: Why Chasing The Money Will Never Bring You True Satisfaction


In life and in business, it’s essential that you take the time to discover the one thing you are passionate about.

Not only will this help drive decisions and make them easier, but it will also bring a sense of satisfaction and fulfillment – something that can’t be bought with money.

Conversely, just as important is discovering what you don’t want to do.

It could be said that this process of elimination is even more valuable because it helps narrow down our choices and put focus on the activities we truly have a passion for.

For instance, if you realize you don’t like working in an office environment, then it would make sense for you to focus your energies on starting your own business instead – something that speaks to your ambitions and dreams.

Don’T Let Quick-Hires Diminish Your Company Culture: The Lessons Tony Hsieh Learned From Linkexchange

Tony Hsieh’s story is all too familiar.

He thought that rapid growth was the best thing for his business, so he invested money and hired new employees every week.

But in growing quickly, he realized he had made a huge mistake.

He had hired people who weren’t passionate about what the company stood for–they just wanted to make a lot of money and retire fast.

This caused LinkExchange’s company culture to suffer greatly.

Ultimately, Tony learned the hard way that it is essential to take your time when it comes to hiring staff.

You have to ensure that each new hire believes in and respects your vision before you can allow them into your organization.

Rushing this process will result in people coming on board solely for the purpose of gaining career advancement or making quick money, which won’t help make your company better or bring it closer to its long-term goals.

By slowing down during the hiring process and giving careful consideration to each person’s values and contributions, you can protect your team’s culture as well as demonstrate respect for core values.

In the long run, taking things slow will benefit not only your team but also your entire organization!

Creating A Harmonious Work Environment: The Key To Successful Company Culture

If you want your business to be successful, you need to look closely at its culture.

This is because your company’s culture is a reflection of its values, and it helps define how employees and customers interact with each other.

To ensure a successful company culture, you should focus on hiring people who share similar values and passions as the ones your company stands for.

You want to make sure that those hired are not just there for the skills and experience made clear on their resumes, but also that they’d happily join in on team outings or shared lunches outside the office.

Team building activities help create an atmosphere of connectedness – a sense of belonging that encourages members to work harder together as a recurring cycle.

To get this effect going, establish a common purpose and shared passions your team can identify with.

That way, when someone feels like they’re part of something larger than themselves they will feel obligated to uphold it and treat each other better.

Company culture is more important than customer service – if it resonates with the right core values, customer service naturally follows suit.

But don’t just take Tony Hsieh’s word for it; his success in finding the best company culture involved trial and error, mostly in the form of taking time out together outside the office during their move to Las Vegas which forced everyone to rely on one another to grow closer and figure out what was most important to them as a collective group.

Encouraging Growth And Learning In Your Business To Create Lasting Success

Lasting Success

At Delivering Happiness, we strongly believe that continual growth should be a goal for your business and all the people that are part of it.

This means making sure that employees have the opportunity to learn new things, take on new challenges, and develop their skills.

We understand that fostering both personal and professional development is key to creating a successful company.

That’s why Zappos makes it a priority to provide employees with resources like an office library or classes so they can grow in their skills.

They even give them the permission to upgrade those skills outside of work; whether by reading more books or pursuing healthier lifestyles, these are all opportunities for growth and fulfillment.

By valuing this pursuit of knowledge and personal development, Zappos has created an environment where employees feel empowered to take on new challenges without fear of failure because they know they will have the support needed to tackle any issue they face.

In conclusion, striving to be always learning can lead to big rewards both personally and professionally.

Make sure you are providing your employees with plenty of resources and freedom to explore so they can reach their full potential!

The Power Of Specializing And Putting Your Employees First: Tony Hsieh’S Lesson For Companies

If you want your organization to succeed and stand out, it’s essential to choose one thing you’ll be the best at and focus all your energy on that.

This is the advice that Tony Hsieh, the author of Delivering Happiness, offers.

For Zappos, what they wanted to do was provide extraordinary customer service and deliver a WOW experience.

To achieve this goal, they put emphasis on treating their employees well—if they’re doing well and feeling happy, then they’re more likely to make customers happier through great service as well.

That’s why Hsieh believes companies should be careful not to outsource the area that they claim will be the best at; it needs to extend throughout the entire organization.

Zappos took things even further when they moved their headquarters to Las Vegas in order to prioritize their customer support call center.

This shows how committed they were in making sure that delivering happiness stayed as their top priority.

It’s an ambitious but inspiring example of turning something you want your company to be great at into reality.

Focus On Delivering Great Customer Service And Let The Buzz Take Care Of Itself

Rather than attempting to craft buzz around your brand, it’s best to put your efforts towards doing what you do best.

You should focus on delivering a great customer experience and service, and the rest will follow.

Constructing positive emotional links with your brand can be accomplished through every interaction with customers; this helps to generate loyalty and word-of-mouth advertising.

Zappos is an excellent example of this done well; their customer service over the phone was remarkable, resulting in solid customer relationships that fuel positive word-of-mouth advertising for the company.

The money saved from traditional ads was instead poured back into bettering their service for each and every customer, such as free shipping, a 365-day return policy, next day surprise delivery and genuine, personalized assistance when needed.

This ultimately meant that buzz built around the Zappos’ brand all on its own – no need to try and create false attention!

So rather than stressing over feeling obligated to build attention around your business, simply treat people genuinely well and offer them engaging experiences; in turn receiving trust from customers as well as allowing natural stories of success to be told from these interactions – word of mouth can be powerful!

Why Having A ‘Higher Purpose’ Can Lead To Lasting Success And Happiness

Success And Happiness

Having a higher purpose isn’t just about making profits, it’s about creating something for the greater good.

This is what Tony Hsieh did when he build Zappos–he had a vision of creating customer happiness by delivering great service and going above and beyond expectations.

Whether it was upgrading their shipping or offering free return shipping, Zappos always kept this larger goal in mind, which made them more than just a shoe company but rather a company that focused on making people happy.

When you have this kind of vision in life and in business, you’ll be able to ask yourself why you do what you do and know that it serves some greater purpose.

Having such long term goals means that your ultimate outcome will be happiness.

This was what Tony Hsieh was ultimately going for with Zappos: achieving happiness for not only customers, but also employees.

Wrap Up

Delivering Happiness offers a comprehensive look at the importance of company culture and customer service to ensure success in business.

It provides insight on how to create an exceptional customer experience, and how to cultivate a company culture that employees are passionate about.

Ultimately, the book’s central message is that businesses can reach great heights if they make their customers, partners and employees happy – through extraordinary customer service and by creating a unique atmosphere.

This book provides invaluable lessons for any business looking to improve their practices and take their business to new heights.

Arturo Miller

Hi, I am Arturo Miller, the Chief Editor of this blog. I'm a passionate reader, learner and blogger. Motivated by the desire to help others reach their fullest potential, I draw from my own experiences and insights to curate blogs.

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